Frequently asked questions
The fastest way is through our website. /booking
But if you have difficulties when booking we can help you by via:
- WhatsApp or phone call: +34 828 68 50 06 (Gran Canaria) or + 34 822 68 08 05 (Tenerife)
- E-mail: info@canaryride.com
You can check all our available models and prices here: https://store.canaryride.com/
Once you have completed the booking process on our website and have made the required 50% payment, you will receive an email with the order confirmation.
- Due to its stable climate throughout the year with an average temperature of 21 degrees makes the conditions on the islands are optimal for motorcycle riding.
- The good condition of the roads.
- The changing landscapes that can be enjoyed in the 7 different islands.
- The Canary Islands are very safe, so, in general, you will not have any theft problems.
- A valid and recognized EU driving license (digital driving licenses are not accepted).
- A valid identification document
- Credit or debit card
Yes, at the time of picking up the bike we will explain you how to do it.
If you want to pick up the motorcycle during the weekend, you will be charged an extra 25 euros, which will go to the employee who delivers the motorcycle.
Yes, it it possible. Please contact us: Lmt.thangnt@gmail.com
Yes, a helmet and a pair of gloves are included with the motorcycle rental. We also have more riding gear for rent in case you need (second helmet, gloves for the passenger, jackets…).
You don’t need to have experience with a renting, but you should have experience with driving a motorcycle. You have to realise you are responsible for damages and you will be riding in a different country than maybe you are used to.
- ID/Passport
- Driving license/International Driver License (for non-European citizens).
- Credit/Debit card
The rental fee can be paid with cash or credit/debit card. The deposit must be paid by credit or debit card (except Maestro).
- Yes, if you rent again with us you will enjoy a 10% discount.
- Yes, the longer the rental period, the greater the discount that will be applied (up to 7 days).
Yes, we provide this service in Cluchyride request.
Where can I pick up the motorcycle?
-
In any of our two offices, we are located in:
– 38 An Cư, Hà Giang 2, Tuyên Quang
Yes, additionally to the steering lock, we provide a disc lock with alarm for every bike.
Insurance & Deposit
You are responsible for all damages to the motorcycle if it is your fault. Third-party offers coverage against claims for damages and losses incurred by a driver who is not the insured, and is therefore not covered under the insurance policy. The driver who caused damages is the third party.
If the damage is more than 1200€/2000€ (depends on the bike) you only pay up to this amount and the rest will be covered by the insurance company. You are responsible for damages costing up to this amount.
For each motorcycle, a 600€/1000€ (depending on models) deposit by debit or credit card is required before you will be allowed to go riding. This money will be returned when you return the bike without damage.
This is a common procedure in vehicle rental.
At the moment the motorcycle is delivered to the customer, the amount stipulated as a guarantee is blocked on the credit card. The blocking does not imply any payment, but it must be taken into account because it limits the credit available on the credit card used.
Upon return of the motorcycle, the amount is released immediately if there is no damage to the motorcycle. In case of any damage, the damages will be assessed according to the criteria explained at the time of rental, deducting this amount from the blocked amount.
You should always call the police on 112 and if you need assistance with broken motorcycle call the ARAG ASISTANCE ROAD 902108230. Please also always inform us by phone +34653748180 and we will try to help you.
Please inform us as soon as possible via phone or email and we will decide what we can do in this case.
Once you have returned the bike, our team will carry out an inspection as soon as possible and we will immediately proceed to refund the deposit. Please note that your bank may take a little longer to unblock the amount of money in your account. We recommend to read this article /refund for further information.
Fines with immediate notification must be paid within a certain period of time to avoid a surcharge, normally you can pay directly to the police officer by credit card, if the payment must be made in another way (in cashier or city hall office, usually in Spanish).
If the fine is for speed radar and / or comes to us some time later, we will notify you and provide a link to pay it and we will proceed with the payment (we apply an extra charge of 25 € for handling fees). In case of refusal we will proceed to communicate to the authorities the authorship of the infraction and the fine will be processed directly by them with a surcharge.
No, off-road or race track driving is not allowed.
We ourselves only offer the limited risk insurance with an excess of 1200€ or 2000€. However, for all EU citizens (not UK) there is a rental car insurance for 6,90€ per day from Hanse Merkur to cover this excess. Contact us for more information.
Rental conditions
The minimum rental period is 24 hours.
The best and easiest way is to book is here on our website. You can also send us an email or call us to make an inquiry.
We have a “FULL to FULL” policy, which means you will get motorcycle with a full tank of fuel and you will return it full as well. If for some reason, you recieve the motorcycle with less than a full tank, you would also be expected to return it with a similar level. If you return the motorcycle with an empty tank, you will be charged for the difference.
No, the mileage during the rental is unlimited.
No, only the person named in the rental contract can drive the motorcyc
The cancellation policy is following:
We will not charge any fee if the cancelation is made more than 30 days before arrival.
If the cancellation is between:
29 – 15 days before departure, you will pay 30%
14 – 8 days before departure, you will pay 50%
7 days to 1 day before departure, you will pay 80%
If you simply don’t turn up, you will pay 100%
You will need either an A2 for some smaller motorcycles or an A for bigger bikes. You can also drive 125ccm with B licence which is older than 3 years.
Please call us on +34653748180 or +34 828 685 006 or you can call our Road Assistance 24/7 ARAG on 902 10 82 30
If it is within our capacity, we will try to find you another motorcycle.
Call ARAG Road Assistance 24/7 on +34 902108230, they will help you to transport a motorcycle to the closest repair shop.
Please bear in mind that cost of tyre repair is not covered, and you will be fully charged. Furthermore, if the tyre is fixed with a temporary solution, you will be charged for replacing the tyre at the end of the rental period for safety reasons.
We expect you rent and ride in good faith which biker to biker will try to take a good care of the rental motorcycle as if it was their own. You should also ensure secure parking during the night. Our motorcycles are new and well maintained, but you are also responsible for checking oil, coolant, tire pressure or chain.
Self-Guided Tours
For self-guided tours there is no minimum. We are happy to plan a tour just for yourself or for a group.
For a guided tour we need minimum 4 riders for a guided tour to take place.
Absolutely! If you want to come with your friend or partner but he or she doesn’t ride you can take him on the back of your bike and you both can participate in the tour. On the tour page you may select rider + pillion and the price will show.
- Motorcycle rental (basic model)
- Limited risk insurance
- Routes
- and depending on the selected trip: accommodation and/or ferries
For our tours we usually select modern, comfortable 4 Star Hotels, close to the beach. Except you wish for something else.
The standard rooms for this tour are single rooms but if you want to come with a friend & share a room just drop it in the comments of the registration form, and we will arrange it.
If you’d like to have full cover please contact us.
Guided Tours
Yes, we need minimum 4 riders for a guided tour to take place.
For self-guided tours there is no minimum.
Absolutely! If you want to come with your friend or partner but he or she doesn’t ride you can take him on the back of your bike and you both can participate in the tour. On the tour page you may select rider + pillion and the price will show.
- Motorcycle rental (basic model)
- Limited risk insurance
- Routes
- and depending on the selected trip: accommodation and/or ferries
For our tours we usually select modern, comfortable 4 Star Hotels, close to the beach. Except you wish for something else.
The standard rooms for this tour are single rooms but if you want to come with a friend & share a room just drop it in the comments of the registration form, and we will arrange it.
If you’d like to have full cover please contact us.
Ending the Rental
CanaryRide reserves the right to add an extra charge for late return.
- Make sure the gas tank is full.
- Be on time when returning the motorbike.
- Let us know if you had any incidents with the bike or if there is something wrong with it.
We are always grateful for any advice or suggestions that will help us to improve. You can send an email to: info@canaryride.com
For our tours we usually select modern, comfortable 4 Star Hotels, close to the beach. Except you wish for something else.
The standard rooms for this tour are single rooms but if you want to come with a friend & share a room just drop it in the comments of the registration form, and we will arrange it.
