Frequently asked questions

To rent a motorcycle, simply contact us directly via WhatsApp or Instagram.
Our team will help you check availability, choose your motorcycle, and arrange your booking.

  • WhatsApp: + 84 83 2018 666 (Thang)
  • Instagram: @clutchyride

Once you have confirmed your booking and made the required 20% deposit, we will send you a booking confirmation via WhatsApp or Instagram message.

  • The stunning mountain scenery and winding roads make the Ha Giang Loop perfect for motorcycle riding.
  • The challenging mountain passes and scenic roads offer an unforgettable riding experience.
  • The changing landscapes, from deep valleys to dramatic limestone mountains.
  • The authentic local culture and traditional villages make the journey even more special.
  • A valid motorcycle driving licence suitable for the bike you want to rent.
  • A valid passport or ID for the rental agreement.
  • A refundable deposit may be required.
  • You must be legally allowed to ride a motorcycle in Vietnam.

Yes, at the time of picking up the bike we will explain you how to do it.

If you want to pick up the motorcycle during the weekend, you will be charged an extra 250.000 VND, which will go to the employee who delivers the motorcycle.

Yes, it is possible. Please contact us directly via WhatsApp, Instagram, or email to purchase a gift voucher.

WhatsApp: +84 83 2018 666 (Thang)
Instagram: @clutchyride
Email: Lmt.thangnt@gmail.com

Yes, 2 free-helmets and 2 high-quality rainsuits are included with the motorcycle rental. We also have more riding gear for rent in case you need (full-face helmets, gloves, jackets…).

You don’t need to have experience with a renting, but you should have experience with driving a motorcycle. You have to realise you are responsible for damages and you will be riding in a different country than maybe you are used to.

  • ID/Passport
  • Driving license/International Driver License.
  • Credit/Debit card

The rental fee and the deposit can be paid with cash or credit/debit card.

  • Yes, if you rent again with us you will enjoy a 10% discount.
  • Yes, the longer the rental period, the greater the discount that will be applied (up to 7 days).

Yes, we provide motorcycle pick-up and delivery within Ha Giang City upon request. The service costs 250,000 VND, which should be paid directly to the staff member delivering or picking up the motorcycle.

For locations outside Ha Giang City, an additional fee may apply. Please contact us for a specific price depending on the location.

Yes, most of our motorcycles are suitable for two passengers and have a passenger seat. However, some models are more comfortable for solo riding, especially on longer trips such as the Ha Giang Loop.

  • We are located in:- 38 An Cư, Hà Giang 2, Tuyên Quang

Insurance & Deposit

You are responsible for all damages to the motorcycle if it is your fault. Third-party offers coverage against claims for damages and losses incurred by a driver who is not the insured, and is therefore not covered under the insurance policy. The driver who caused damages is the third party.

If the damage is more than 1000$/2000$ (depends on the bike) you only pay up to this amount and the rest will be covered by the insurance company. You are responsible for damages costing up to this amount.

For each motorcycle, a 200$/400$ (depending on models) deposit by debit or credit card is required before you will be allowed to go riding. This money will be returned when you return the bike without damage.

You should always call the police on 113 and if you need assistance with broken motorcycle call the number +84 83 2018 666. Please also always inform us by WhatsApp or Instagram and we will try to help you.

Please inform us as soon as possible via phone or email and we will decide what we can do in this case.

After you return the motorcycle, our team will inspect it to ensure everything is in good condition. Once the inspection is complete and everything is in order, your deposit—whether cash or your passport—will be returned immediately

No, off-road driving is not allowed.

Rental conditions

The minimum rental period is 24 hours.

To book and reserve a motorcycle, simply contact us via WhatsApp or Instagram. Our team will check availability and help you arrange your booking.

20% deposit is required to confirm your reservation

We have a “SAME to SAME” fuel policy, which means you will receive the motorcycle with a certain level of fuel and are expected to return it with the same level.

No, the mileage during the rental is unlimited.

No, only the person named in the rental contract can drive the motorcycle

The cancellation policy is following:

We will not charge any fee if the cancelation is made more than 15 days before arrival.

If the cancellation is between:

15 – 7 days before departure, you will pay 50% of the deposit

7 days to 1 day before departure, you will pay 100% of the deposit

If you simply don’t turn up, you will pay 100% of the deposit

  • A1 licence – for motorcycles up to 125cc
  • A licence – for motorcycles over 125cc
  • If you have a foreign driving licence, you will generally need the appropriate International Driving Permit (IDP) together with your national driving licence, or have your licence legally converted to a Vietnamese licence where applicable.

Please make sure your licence is valid for the motorcycle category you are renting before starting your ride in Ha Giang.

Please call us on +84 83 2018 666 or contach us through Whatsapp/Instagram

If it is within our capacity, we will try to find you another motorcycle.

Call +84 83 2018 666, they will help you to transport a motorcycle to the closest repair shop.

Please bear in mind that cost of tyre repair is not covered, and you will be fully charged. Furthermore, if the tyre is fixed with a temporary solution, you will be charged for replacing the tyre at the end of the rental period for safety reasons.

We expect you rent and ride in good faith which biker to biker will try to take a good care of the rental motorcycle as if it was their own. You should also ensure secure parking during the night. Our motorcycles are new and well maintained, but you are also responsible for checking oil, coolant, tire pressure or chain.

Self-Guided Tours

For self-guided tours there is no minimum. We are happy to plan a tour just for yourself or for a group.

  • Motorcycle rental (basic model)
  • Limited risk insurance
  • Routes
  • Accomodations

For our tours, we usually choose comfortable 3-star hotels and locally owned accommodations to support local businesses and communities. However, if you prefer something different, we are happy to arrange alternative accommodation.

The standard accommodation for this tour is a twin room. If you prefer to have your own private room, a single-room upgrade is available for an additional $100.
.

Guided Tours

No, we do offer private tours for solo travelers as well as groups of two or more people.

Yes, you can bring a passenger on the tour. All of our motorcycles are suitable for two people, although some models may be more comfortable for solo riding than others. Please let us know in advance so we can recommend the most suitable motorcycle for you and your passenger.

For our tours we usually select modern, comfortable 4 Star Hotels, close to the beach. Except you wish for something else.

The standard accommodation for this tour is a twin room, shared with another participant of the same sex. If you prefer to have your own private room, a single-room upgrade is available for an additional $100.

Ending the Rental

ClutchyRide reserves the right to add an extra charge for late return.

  • Make sure the gas tank is same as when you pick the motorcycle up.
  • Be on time when returning the motorbike.
  • Let us know if you had any incidents with the bike or if there is something wrong with it.

We are always grateful for any advice or suggestions that will help us to improve. You can send an email to: lmt.thangnt@gmail.com